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Terms and Conditions

Online offer terms and conditions

When selecting your order, you may wish to take up one of our offers, promotions or discount. To take advantage of this facility you will need to select the appropriate offer, promotion or discount code before you place your order. These offers, promotions or discounts are displayed on the offer page.

We have the right to withdraw such promotions at any time and they may also be subject to time restrictions, availability and other terms and conditions.

To avoid disappointment, please ensure you check the terms and conditions for a promotional offer before trying to redeem it.

We are not responsible for promotions related to our products where such promotions are published on external websites or other media.

Order online

Please read these terms and conditions carefully before placing your order as they apply to all orders you place. 

By placing an order, you confirm you have read and understood these terms and conditions and agreed to be bound by them. If you do not accept these terms and conditions, you should not place an order.

If you have any questions relating to these terms and conditions please use our Contact us form. We may occasionally amend these terms and conditions and you should check them each time you place an order.

You may only order if you are at least 16 years old. By ordering you are declaring you are at least 16 years old are legally capable of entering into this contract.

Our Products

The images of the products on our website are illustrative only. Your ordered product may vary slightly from those images. Please refer to product description for details of specific products.

All images are not intended to form any part of any contract.

The packaging of the product may also vary from that shown in images on our website.

Products and Allergens

Due to the nature of the Pizza Massimo shop’s working environments there is a risk of cross-contamination between toppings, but we ensure follow strict hygiene standards . Although great care is taken in the preparation of our products we cannot guarantee that all bones from meat products have been removed and olives may contain stones

Some of the ingredients we use are produced in factories that handle nuts and although every care is taken, some products may contain nuts. 

We offer vegetarian options for our products as indicated on our menu but please note there are no dedicated preparation or cooking areas in our shop for vegetarian food.

If you have a food allergy or cannot eat certain ingredients for any reason then please make sure you put Special Notes regarding any ingredients that may cause you an issue and make sure that you notify us of any allergies that you have.

Unless otherwise stated on our menu we do not use Halal meat in our toppings.

Price and Delivery Charges

The prices of the products you order via this website will be as shown on our website and in British Pounds Sterling (GBP) including VAT where applicable. Our prices may change from time to time but this will not affect any order you have placed and which we have accepted.
Some promotional offers are available only online when ordered via this website.

Minimum spend to qualify for delivery applies. 

We make every effort to ensure that the correct prices are displayed on our website. However, if we realise a product has been given the wrong price, we will correct this immediately.
If we discover an error in the price of the products you have ordered before they are delivered to you, we will contact you to inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. If we are unable to contact you, we will treat the order as cancelled and notify you.

Please note that if a pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.

How to Pay

You can pay for products on our website using credit / debit cards (Visa and MasterCard are accepted).

During the checkout process you will be asked for your method of payment and payment details. If you choose to pay by debit or credit card then by completing these details you are confirming that the debit or credit card you are using is yours. All card payments are subject to authorisation by your card issuer.

Where you are paying for your order online by using a credit or debit card we will take full payment for your order immediately when your order is placed.

In the event of Pizza Massimo needing to issue a refund we will endeavour to credit your account within 3 – 5 working days.

Collection

You may collect any products you order from Pizza Massimo at your chosen date and time. You have option to choose a collection date and time during the checkout. Due to licensing laws, we are unable to accept orders for collection less than 20 minutes before the stated closing time of our shop.

Minimum order value applies for collection. You will be notified when you reach the basket if your order is below the minimum value.

Collection will be completed when we deliver the products to you at our shop.

If you do not collect the order from our shop at chosen during checkout time we will  try to contact you for further instructions and will keep your order available for collection until the stated closing time of our shop. We will be unable to serve you if you do not arrive at the shop prior to closing time and we will not refund you the money you have already paid for the order.

You may place an order for products from outside the UK, but this order must be for collection at our shop.

Change Your Mind

Your Order Confirmation is a record of our agreement to deliver the products ordered and paid for in full.

Amendments to the content of your order, collection time can be made up to 45 minutes before the collection window begins, subject to availability. Amends to the order must be made by phoning the shop direct. Your initial payment will be cancelled and a new payment raised.

Orders may be cancelled in full up to 45 minutes before the start of the collection window selected. We will endeavour to issue a refund to your credit card account within 3-5 working days.

Cancellations within the 45 minutes of the start of the collection window will be charged in full.

Damaged or Faulty Products

If on collection the products you have ordered are defective or mis-described we will either replace the product free of charge or, refund you the price of the affected product. You must notify us within 30 minutes of the time of collection (subject to Pizza Massimo shop opening hours) and return the affected product to the shop so that it can investigate the mistake.

You may also have the right to terminate the contract where:

  • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
  • there is a risk that supply of the products may be significantly delayed because of events outside our control;
  • we have suspended or have notified you that we are going to suspend supply of the products for technical reasons for a period of more than 2 hours beyond the order collection period specified in your Order Confirmation; or
  • where we have done something wrong or failed to do something in breach of the contract between you and us.

All refunds to you will be made by the payment method you used when paying for the order and can take between 3-5 days.

Legal Rights

As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau. Nothing in these terms and conditions will affect these legal rights.

If you have any questions or complaints about the product, please use our Contact Us form.

Our Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we accept your order.

We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or for any breach of any terms implied by law including your right to receive products as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by an event outside our control (including but not limited to strikes, fire, storm, flood or other natural disaster, or failure of telecommunications networks or impossibility of the use of transport).

If we are unable to perform our obligations to you as a result of any event outside our control we will contact you as soon as reasonably possible and we will take steps to minimise the effect of any delay. Provided we do this, our obligations to you shall be suspended for the duration of the event outside our control and we will not be liable for any delay caused by the event. If this affects our delivery of products to you, we will arrange a new collection time with you as soon as we are able to confirm this but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not yet received.

Privacy Statement

Our privacy statement can be viewed (here) or from the link at the bottom of this page.

Other Important Terms

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

We may transfer our rights and obligations under any contract with you to another organisation. We will tell you in writing if this happens and we will ensure this does not affect your rights under that contract. You must not transfer any of your rights and obligations under any contract unless we agree.

Each clause of these terms and conditions are separate and if any court or relevant authority decides that any of them are unlawful or unenforceable, the other clauses will remain in full force and effect.

If we do not insist that you perform any of your obligations under these terms and conditions, or where we do not enforce or delay enforcing our rights, that will not mean that we have waived our rights nor that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These terms and conditions are governed by English law and the English courts shall have non-exclusive jurisdiction to hear any dispute or claim arising out of or in connection with these terms and conditions.